Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow its journey.

If you need to make urgent changes to your order, please contact us as soon as possible by emailing us at hello@thezndcollective.com.au. 

We will always do our best to accommodate changes where possible. However, once an order has been processed or dispatched, we are unable to make any changes. 

After an order has been completed, it will be subject to our returns policy. 

Absolutely. Each base dress is designed to be timeless and complete on its own. Add-ons simply offer more ways to style the same piece.

Each dress features an internal silicon elastic band that provides structure and support, allowing the dress to stay securely in place even without straps or sleeves.Straps are optional styling elements - they do not hold the dress up.

Yes. Our straps and underskirts are designed to be interchangeable across compatible ZND base dresses, allowing you to create multiple looks from a single piece.

Yes. Our straps are adjustable to suit different body types, heights, and styling preferences. Any strap-specific details will be noted on the product page.

We recommend referring to our size guide. Each product page also includes fit notes to help you find your best fit.

Each base dress can be styled multiple ways depending on the straps, sleeves, and underskirts you pair it with - taking you from structured daywear to evening versatility.

Yes. All add-ons are sold separately, so you can build a wardrobe that suits your lifestyle and styling needs.

We use high-quality fabrics selected for structure, longevity, and comfort. Fabric details are listed on each product page.

Care instructions are provided on each product page and on the garment label. We recommend gentle care to preserve the quality and structure of your pieces.

We aim to ship Orders within 1-3 business days, unless otherwise stated. Please refer to our Shipping and Delivery page for further details

Orders are shipped from Australia.

International shipping options will be available — shipping destinations and rates are shown at checkout.

We accept returns on unworn items with tags attached within 7 days of receiving the products. Please refer to our Returns Policy for full details.

Yes. Individual straps and add-ons can be returned in accordance with our Returns Policy, provided they are unworn and in the original condition

We believe you don’t need more clothes; just smarter ones. Our modular design allows fewer pieces to work harder, encouraging longevity, versatility, and more intentional wardrobes.